Student Concerns / Suggestions

Student Concerns

Student Concerns

Students are an integral part of the SON community and are encouraged to communicate their suggestions and concerns to faculty and staff. Student concerns may address areas such as:

  • Academic Assistance
  • Academic Issues
  • Campus and Student Life
  • Career Services
  • Financial Aid Assistance
  • Graduation
  • Orientation
  • Registration
  • Student Services
  • Technology
  • Sexual harassment
  • Diversity, equity and inclusion concerns
  • Miscellaneous other suggestions/concerns.

Lines of Communication

As a general guideline, concerns around academic issues should be addressed first within the School of Nursing via the lines of communication.

  1. Course faculty
  2. Course Coordinator
  3. Program Director
  4. For BSN, MN, InEmory, MN+MSN, and DABSN: Dr. Beth Ann Swan, Assistant Dean for Pre-licensure Programs
  5. For MSN & DNP: Dr. Desiree Clement, Assistant Dean for Graduate Clinical Programs
  6. If resolution cannot be established via the lines above, you may contact Dr. Kristy Martyn, Associate Dean for Education

    Depending on the concern other administrators may be consulted to help address the matter including the Director or the Assistant Dean of Diversity, Equity, and Inclusion, the Assistant Dean for Student Affairs & Diversity Initiatives, the Assistant Dean of Clinical Advancement, Academic Advancement and Chief Operating Officer, the Dean of the School of Nursing or their designees.

    If you need assistance navigating the Student Concern process, please contact
    Alexis Drake.

While it is preferable that students communicate directly with the relevant individual about their concern, the School of Nursing provides a mechanism through an electronic Student Concern Form if preferred. This form can be completed anonymously as well.  

To the extent possible, we try to follow up with students who communicate concerns in a timely manner.  For concerns about faculty or staff, confidentiality rules may prohibit discussion of actions taken with a specific individual to address student concerns.  These actions may include recommendations that the faculty or staff member receive professional development, coaching, reassignment to a different course, or other corrective actions.

Students are asked to complete course and faculty evaluations at the end of each semester. Completing course evaluations is the most effective way for students to provide feedback on their educational experiences related to teaching. This data will be used for quality improvement for courses and faculty teaching, faculty retention and promotions, and overall program evaluation. Constructively stated comments and suggestions on course and faculty evaluations are key opportunities for students to provide perspectives on what is positive and what needs to change. Data are reviewed each semester, and annually by leaders of the school with appropriate actions to constantly improve the quality of our programs and teaching.

If a concern cannot be resolved using approaches described above, there is a process to file a formal complaint.  A formal complaint can be submitted via this link.

While it is preferable that students communicate directly with the relevant individual about their concern, the School of Nursing provides a mechanism through an electronic form if preferred. This form can be completed anonymously as well.

Emory University Student Complaints

Emory University is committed to receiving and addressing written student complaints against the University, its faculty, staff, or administrative personnel in a timely manner. Appropriate procedures should be adhered to in response to student complaints. Students should first attempt to resolve their complaints with the office most directly responsible for the action being challenged. Each School at Emory has an office of Student Services that can further assist students and direct them within their specific School if they are uncertain about where to start. In addition, students may use the ombudsperson ( to assist with complaints if they are uncertain or wish to discuss a situation confidentially before taking more formal action.

Federal financial aid laws and regulations require that each state has a process to review and act on complaints concerning educational institutions in the state. You may file a complaint about Emory University with the State of Georgia Office of Inspector General by following the directions at the OIG website. If OIG receives a student complaint relating to financial aid, it will forward it to the Office of Inspector General of the U.S. Department of Education. Refer to Policy 10.12 Student Complaints for complete information.

Emory University Bias Incident Reporting

Emory University values open expression and vigorous debate in the context of civility and mutual respect for diverse individuals and communities. We continually “practice” community by sharing our experiences, listening carefully to others, and debating ideas in civil, generous, and constructive ways. Bias incidents directly impact our ability to know, trust, support, and learn from one another.

The term bias incident refers to the use of language and/or actions that demonstrate bias (prejudice) against persons because of, but not necessarily limited to, their actual or perceived race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression or status as a military veteran. Bias incidents include, but are not limited to, name calling, stereotyping, belittling, or excluding others based on their identity. Some, but not all, bias incidents may rise to the level of discriminatory harassment, sexual misconduct, or other violations of policy or law. The Bias Incident Report form can be accessed at the following link: