Computer support is available for faculty and staff during normal business hours 8:00am to 6:00pm, Monday through Friday. Please email son-help@listserv.cc.emory.edu.
Reasonable efforts are made to resolve issues according to the customer’s schedule. In general, customers’ should receive a reply or have the issue resolved within one business day. We reserve the right to prioritize problem tickets according to severity and urgency.
Computer support from the university’s central IT unit, Library and Information Technology Services (LITS), can be obtained by calling their Service Desk at 404-727-7777 or submitting a web form request at http://help.emory.edu. LITS support is mainly limited to the central IT resources they control. This includes Office365 email, Canvas, OPUS/Peoplesoft, and Emory Box. LITS does not support resources maintained exclusively by the school, such as desktop computing and printing. In cases where LITS is asked for help on a resource that resides locally in the school, the LITS Service Desk will refer you back to the IT staff in the school.
Students should contact LITS Student Digital Life for support of their personal computers. They are located in the Learning Commons at Woodruff Library. This service is available to students only.