Supported Hardware and Software

Support is provided for computers owned by Emory. Emory-owned computers that reside off-campus (e.g. laptop computers) must be brought in for service. Limited support over the phone is provided for faculty/staff trying to access Emory resources from home. For example, if you experience trouble connecting to Emory email from home.

Supported hardware includes computer, monitor, keyboard, mouse, speakers, and printer. Supported software includes the “base package” that is installed on all SON computers. The base package consists of Adobe Acrobat, Microsoft Office, Endnote, Internet Explorer, Firefox, Google Chrome, McAfee Antivirus, SPSS, and Windows Media Player. In all cases, the service provided is to install and maintain the proper functioning of software. Training is limited to basic tasks on the “base package” software products. More advanced training is the responsibility of the customer and include such options as books, online tutorials (e.g., lynda.com), workshops, and outside training centers (e.g. New Horizons). Supported software also includes individually purchased applications needed for your work. One example is SAS statistical software.

- Data Backup & Recovery
- Emory University Policies
- Security

Unsupported Hardware and Software

The IT department does not support telephones or fax machines. Please contact Paul Burton at 404.727.8647 or Md Alam at 404.727.3053 for support of telephones and fax machines. Submit Work Order here.

Unsupported software includes anything not installed by the IT department and not of a work-related nature. This includes unlicensed software, games, and peer-to-peer sharing software (e.g. Kazaa, Limewire).

Software Installation Policy

You will not be able to install most software on SON computers by yourself. Please contact the IT Office to have work-related software installed. We ask that you not install non-work related software. Note that Adobe Flash is already installed on all SON computers. However, the Chrome web browser turns off Flash by default. This causes incorrect messages on sites that require Flash, usually giving prompts that Flash must be installed. Instead, Flash just needs to be enabled in Chrome. Click on the menu in Chrome (the 3 dots in the upper-right corner), click on Settings. Click on Show Advanced Settings, under the Privacy section click on Content Settings. Scroll down to the Flash section and choose "Allow Sites to run Flash".

Types of inappropriate software installation include:

Unlicensed Software - The installation of unlicensed software is not condoned. The IT department will only install licensed software. Please do not ask us to install unlicensed software or to provide you with administrator rights on the computer so that you can install it.

Peer-to-Peer File Sharing - The official Emory position on peer-to-peer file sharing utilities (e.g. KaZaa, Limewire, Morpheus, iMesh, Gnutella) is: The software itself is not illegal or banned at Emory, however, it is not legal to download or share copyrighted material for which you do not hold the copyright.

If you have a legitimate academic need for peer-to-peer file sharing software please consult with the IT staff. If you want to download music from the internet please purchase it through vendors like Amazon, Apple iTunes, or the Google Play Store.