Support is provided for computers owned by Emory. Emory-owned computers that reside off-campus (e.g. laptop computers) must be brought in for service. Limited support over the phone is provided for faculty/staff trying to access Emory resources from home. For example, if you experience trouble connecting to Emory email from home.
Supported hardware includes computer, monitor, keyboard, mouse, speakers, and printer. Supported software includes the “base package” that is installed on all SON computers. The base package consists of Adobe Acrobat, Microsoft Office, Endnote, Internet Explorer, Firefox, Google Chrome, McAfee Antivirus, SPSS, and Windows Media Player. In all cases, the service provided is to install and maintain the proper functioning of software. Training is limited to basic tasks on the “base package” software products. More advanced training is the responsibility of the customer and include such options as books, online tutorials (e.g., lynda.com), workshops, and outside training centers (e.g. New Horizons). Supported software also includes individually purchased applications needed for your work. One example is SAS statistical software.
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- Emory University Policies
- Security