Policies
Supported Hardware and Software:
Support is provided for computers owned by Emory. Emory-owned computers that reside off-campus (e.g. laptop computers) must be brought in for service. Limited support over the phone is provided for faculty/staff trying to access Emory resources from home. For example, if you experience trouble connecting to Emory email from home.
Supported hardware includes computer, monitor, keyboard, mouse, speakers, and printer. Supported software includes the “base package” that is installed on all SON computers. The base package consists of Adobe Acrobat, Microsoft Office, Endnote, Internet Explorer, Meeting Maker, Outlook Express, Quick Time, Real Player, Symantec Antivirus, Webdrive and Windows Media Player. Examples of other supported software that is purchased and installed on a per-need basis are SAS and SPSS statistical packages. In all cases, the service provided is to install and maintain the proper functioning of software. Training is limited to basic tasks on the “base package” software products. More advanced training is the responsibility of the customer and include such options as books, online tutorials, workshops, and outside training centers (e.g. New Horizons).
Unsupported Hardware and Software:
The IT department does not support telephones. Please contact Paul Burton at 404-727-8647 or pburton@emory.edu for support of telephones.
Unsupported software includes anything not installed by the IT department and not of a work-related nature. This includes unlicensed software, peer-to-peer sharing software (e.g. Kazaa, Limewire), and spy-ware (e.g. Hotbar).
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