COVID-19 FAQs

School of Nursing building

FAQs

Updated March 19, 2020

Resources

In the Event of Illness...

If you are a student who has relocated out of Atlanta, and have become symptomatic (fever >100F, cough, shortness of breath, sore throat), call your primary care provider

If you are a student on campus or in the Atlanta area, please access the Student Health Patient Portal, message the “COVID Assessment Provider,” and notify Student Health Services. If you are having chest pain, serious difficulty breathing or any other type of medical emergency, call 911. 

For students who are symptomatic, please inform your professors if your illness will impact your studies.

If you are faculty or staff, and become symptomatic (fever >100F, cough, shortness of breath, sore throat) go home immediately, contact your health provider, and do not return to work. If you are ill and unable to work, contact your supervisor, program director, department chairperson, or dean’s office. So that we may understand critical workforce needs, it is very important for you to indicate your use of sick leave in the Exempt Leave Tracking or Time and Attendance System. After illness, the Office of Injury Management (OIM)can help assess an employee’s readiness to return to work.

If you are faculty or staff and concerned you have been exposed to someone with COVID-19, call the Emory Healthcare hotline: 404-71-COVID (404-712-6843), where you can be connected with a nurse for guidance. If you are asymptomatic, you may be able to continue to work and should self-monitor for symptoms.o

Everyone can do their part to keep themselves and their friends and families safe by practicing social distancing both inside and outside. Social distancing is defined as remaining out of group settings, avoiding gatherings, and maintaining a 6 feet distance from others when possible per the CDC guidelines.

Emory takes the health of our faculty, students, and staff very seriously and we are doing everything within our power to keep our community safe. Please continue to go to the university’s COVID-19 website for the latest updates and resources.

General Questions

What should a faculty, staff, or student do if they think they have COVID-19?

If you have traveled to an affected geographic area within the past 14 days or have been in contact with someone suspected of or confirmed to have COVID-19 and are experiencing fever, cough or trouble breathing, please contact your healthcare provider for assessment and further direction.

Students who have traveled to or through affected areas within the past 14 days must call Student Health Services (404-727-7551) or Oxford Student Health Services (770-784-8376) for a risk assessment and further directives on social-distancing and self-monitoring.

Faculty and staff with recent travel to affected areas seek guidance from the Office of Occupational Injury Management, 404-686-8587

If you are having chest pain, serious difficulty breathing, or another type of medical emergency, please call 911. 

Am I able to access the 1520 Clifton Rd. building?

Effective March 17th, our 1520 academic building will move to badge access only. This is not to discourage access, but to ensure a more secure environment while the majority of campus works remotely. If anyone is uncertain of their access level, please reply directly to MD Alam (md.alam@emory.edu) with your name and the full set of numbers from the back of your Emory ID.

Due to the construction of the new RSPH building, all mail and packages are now routed through our joint shipping and receiving center at the lower level of the Claudia Nance Rollins building. For the time being, standard mail will be sorted twice weekly and packages received will be placed inside bins in our P35 mailroom followed with an email notification. If you are expecting a time-sensitive package, please let the Operations team know. While we are in remote phase, we ask that anyone who has the ability to have items shipped to a home address, to please do so.

Do I need to use VPN to access Emory online resources?

The Nursing School faculty and staff need to use VPN when working on these resources:

  • Emory Library resources
  • SON “Q”, “S” and “T” drives 
  • Research drive space from other units at Emory

Most web-based Emory resources do not need

Do I need to use Duo?

Duo two-factor authentication system is used for these Emory resources when working remotely:

  • Office 365- email.emory.edu
  • Zoom
  • VPN – Big IP Client
  • Peoplesoft/HR
  • OPUS
  • Emory Healthcare VDT

Support requests from for Nursing can be sent to SON-HELP@listserv.cc.emory.edu. Password resets or questions about VPN or Duo should be directed to LITS main support line at 404-727-7777 or online.

What if I don't have Internet access away from campus? 

Many service providers (i.e. AT&T, Xfinity) are offering discounted access during the COVID-19 pandemic. Some mobile providers (i.e. Verizon, Sprint) are also offering hotspot access at discounted rates during this time. 

Finance 

Will student room and board, other fees be partially credited back to my account? 

Emory will refund student accounts with a calculated amount of unused housing, dining, athletic fees, activity fees, parking fees, and other fees related to academic instruction. Since instruction will continue, no institutional costs will be reimbursed (tuition, technology fees, etc.). Other services that will remain available to students, such as health related fees, will not be refunded. 

I'm on a payment plan and concerned about making payments or how my payments may change.

We encourage everyone to be proactive and reach out to the billing office. Individual representatives are assigned by last name. 

Mary KriestStudents A-Fe
Phone: 712-8726
mary.kriest@emory.edu
Bernice KelleyStudents Ff-:e
Phone: 727-7230
bernice.kelley@emory.edu
Cindy BrockStudents Lf-Rz
Phone: 727-1195
cindy.brock@emory.edu
Jemonte CollinsStudents Sa-Zz
Phone: 727-6122
jemonte.collins@emory.edu

What if I have to stay additional time for residency? Will there be a cost? 

If you are enrolled for additional time and are in residency hours only to finish clinical requirements, the residency rate is usually less than $500 for the semester and you are covered under liability while in residency.  If you have to be registered for classes, that will have tuition assigned to it.

What if I have a hardship that requires financial support?

Emory has setup the Emory Together Fund. The application can be found here.

Counseling and Psychological Services

What CAPS services are available during COVID-19?

CAPS remains open and has fully transitioned to offering telehealth clinical services via HIPAA compliant Zoom for Emory enrolled students. Students can call CAPS at 404-727-7450, Monday-Friday, 8:30-5:00, to speak with a counselor on-call or to talk with a member of our triage team who can assess needs and help with next steps. Students who have already connected with a CAPS counselor this year can reach out to them directly.

Can students receive telehealth services from CAPS if they are residing in another state?

It depends. Under normal circumstances, this is not allowable due to professional ethical guidelines and the laws and regulations pertaining to practicing in states where one is not licensed. However, during COVID-19, there are a growing number of exceptions by state licensing boards, which may allow CAPS staff to provide limited therapy services to students in other states. We are happy to talk with students to clarify the services available to them, help them sort out their concerns, provide continuity-of-care consultations, and help them connect with their local resources if needed.

How do students find a therapist in their community at home?

To find a local therapist in other states, students can check with their insurance company for recommendations, check out the Thriving Campus website https://emory.thrivingcampus.com/, which allows students to search by location across the country, or visit the Psychology Today website https://www.psychologytoday.com/us under the “find a therapist” tab. Students with the Emory student insurance should contact CAPS or Student Health Services to have an insurance referral activated, which must be renewed every August.

What other resources is CAPS offering?

CAPS is offering online workshops focused on skill building and support: (1) Managing Stress & Anxiety during COVID-19; (2) Social Distancing ≠ Social Isolation; and (3) Prepare for Procrastination. CAPS is also offering online discussion and support drop-in sessions for international students. Additional information about these events can be found at bit.ly/emorycaps. Additional local and national online support resources are on the CAPS website: http://counseling.emory.edu/.

What should I do in case of emergency?

Call the Emory Police Department at 404-727-6111 from on campus, or 911 from off-campus. Additional crisis resources include the National Suicide Prevention Lifeline (1-800-273-8255); Georgia Crisis & Access Line (1-800-715-4225); and the National Crisis Text Line (Text “Home” – or “Steve” to connect with a person of color -- to 741741). Additional crisis resources are on the CAPS website: http://counseling.emory.edu/

Pre-Licensure Students

Will the change to remote learning impact my plan of study and/or graduation term?

We are making every effort to ensure students remain on track. At this time, we do not anticipate any impact on student progression. Didactic learning is simply being moved to remote delivery and clinical rotations will continue beginning March 23.

Will I still have exams? If so, how will they be administered?

We are working with a software company that provides remote proctoring for exams. This would allow you to take your exam away from campus. More information will be shared prior to the resumption of classes on March 23.

I am an international student. Will the change to remote learning impact my status?

The U.S. Department of Homeland Security has announced an exception so international students can continue full-time studies this semester via remote learning. As a result, it is important you do not drop your spring 2020 classes but rather continue your current classes through Emory’s remote learning in order to maintain your immigration status. If you currently live on campus, please refer to the message from Emory Housing Operations with special instructions for international students who will have difficulty returning to their home country based on governmental travel restrictions due to COVID-19, and other exception criteria. For more information please contact isss@emory.edu

I live on-campus and have been notified I must move out of Emory Residential Facilities by Sunday, March 22. What are my options for housing?

Emory University Residential Life and Housing Operations are currently working to address on-campus housing concerns. Please email housing@emory.edu with any housing related issues or concerns. Updates will be shared as soon as they are available. Please continue to also monitor the University’s COVID-19 Updates page for additional information.

What do I need to know about clinical rotations and/or clinical simulation?

ABSN, BSN, AMSN and InEmory Clinical Rotations will NOT

be occurring at the clinical sites until further notice with the exception of N431 Clinical Practicum IV and N458D Clinical Synthesis Practicum. For all other undergraduate courses, clinical hours will be offered through virtual simulation and other remote clinical opportunities. Clinical Course Coordinators will be in touch via Canvas with detailed virtual arrangements. Please allow Program Directors, The Clinical Placement Team and faculty a few days to organize the details before reaching out with questions. The successful completion of virtual clinical and alternative clinical arrangements will ensure on time graduation. You do not have to remain on campus for virtual clinical. You may go home.

If you have any questions, please complete this FORM and the appropriate party will contact you.

For N431 and N458D Students

Emory Healthcare is ONLY allowing NHWSN nursing students to finish their senior practicum experiences. If you were assigned to an ED or ICU, you will be assigned to another unit. It is also likely your shift may be changed. It is going to take Emory Healthcare and the Placement Office a few days to sort through these details. Ms. Kent’s team will be in touch by the end of the week (3/21) with assignments. Even if you are remaining in the same assignment, we will still send you an assignment confirmation.

If you are going outside of the Emory Healthcare Network (DABSN students, AMC, CHOA, Piedmont, Grady, etc.), continue as planned on your assigned unit unless you are notified otherwise. You cannot work more than 3 shifts per week to obtain hours. If you do not wish to continue at your inpatient site, you may participate in virtual clinical experiences. If you wish to forego your hospital placement and participate in virtual clinical experiences, please complete this form by 3/18. Virtual experiences do not require you to be on campus and will count towards needed hours for graduation. N432 clinical will be offered virtually.

Graduate Students

Will the change to remote learning impact my plan of study and/or graduation term?

We are making every effort to ensure students remain on track. At this time we do not anticipate any impact on student progression. Please consult with your Specialty Coordinator/Program Director if you have specific concerns.

Will I still have exams? If so, how will they be given?

We are working with a software company that provides remote proctoring for exams. This would allow you to take your exam away from campus. More information will be shared prior to the resumption of classes on March 23.

What do I need to know about clinical rotations and/or simulations?

MSN, DNP and CRNA Students: Clinical will continue as planned. If you have questions about MSN, DNP or CRNA clinical, please contact your program lead or placement coordinator. If your clinical site restricts student rotations, we will contact you. Please remain vigilant with infection control and patient care guidelines. Thank you for your continued understanding and flexibility.

If you have any questions, please complete this FORM and the appropriate party will contact you.

Faculty

What resources are available for transitioning course content from in-person delivery to remote delivery?

NHWSN’s Instructional Design team has worked to create a very helpful Remote Teaching and Learning SharePoint website.  The site contains a number of helpful articles, best practices, and other resources to assist you in moving forward with remote content delivery. 

NHWSN is also working to transition some staff responsibilities to support our Course Coordinators in remote delivery (monitoring Zoom comments, assisting with Zoom hosting, ProctorU assistance, etc.)  Additional information on this will be released soon.

In addition, there are a number of additional resources within the NHWSN and Emory University:

I’m receiving a number of questions from students related to graduation, tuition, and other concerns.  Where should I direct student concerns if I am unsure of the appropriate answer. 

The best place to direct student questions is the university's Coronavirus page. You may also advise students to reach out to their Program Director or Specialty Coordinator who can direct them to the appropriate contact. 

How will exams be given if courses are being delivered in a remote format?

We are currently working with our Remote Proctoring Partner, ProctorU, to give all students and faculty access to platform.  Pre-Licensure Program Directors will meet with Course Coordinators to discuss updated exam scheduling.  If you have questions related to testing at the graduate level, please reach out to the Specialty Coordinator or Program Director for additional information.  More information will be shared as soon as it is available.

Are Students and Clinical Instructors still expected to attend Clinical Rotations?

Pre-licensure Clinical Information:

ABSN, BSN, AMSN and InEmory Clinical Rotations will NOT be occurring at the clinical sites until further notice with the exception of N431 Clinical Practicum IV and N458D Clinical Synthesis Practicum. For all other undergraduate courses, clinical hours will be offered through virtual simulation and other remote clinical opportunities. Clinical Course Coordinators will be in touch via Canvas with detailed virtual arrangements. Please allow Program Directors, The Clinical Placement Team and faculty a few days to organize the details before reaching out with questions. The successful completion of virtual clinical and alternative clinical arrangements will ensure on time graduation. You do not have to remain on campus for virtual clinical. You may go home.

If you have any questions, please complete this FORM and the appropriate party will contact you.

For N431 and N458D Students

Emory Healthcare is ONLY allowing NHWSN nursing students to finish their senior practicum experiences. If you were assigned to an ED or ICU, you will be assigned to another unit. It is also likely your shift may be changed. It is going to take Emory Healthcare and the Placement Office a few days to sort through these details. Ms. Kent’s team will be in touch by the end of the week (3/21) with assignments. Even if you are remaining in the same assignment, we will still send you an assignment confirmation.

You cannot work more than 3 shifts per week to obtain hours. If you do not wish to continue at your inpatient site, you may participate in virtual clinical experiences. If you wish to forego your hospital placement and participate in virtual clinical experiences, please complete this form by 3/18. Virtual experiences do not require you to be on campus and will count towards needed hours for graduation. N432 clinical will be offered virtually.

MSN, DNP and CRNA Students

Clinical rotations will vary based on track. If you have questions about MSN, DNP or CRNA clinical, please contact your program lead or placement coordinator. If your clinical site restricts student rotations, we will contact you. Please remain vigilant with infection control and patient care guidelines. Thank you for your continued understanding and flexibility.

If you have any questions, please complete this FORM and the appropriate party will contact you.

Additional information for Clinical Instructors

If you were assigned clinical/lab FTE for the remainder of the semester and are impacted by clinical rotations being cancelled, please complete this FORM and the Office of Clinical Placements will give you further information about possible alternative assignments. 

Will the Spring 2020 semester be extended due to the additional week of Spring Break?

The Spring 2020 semester will not be extended.  Course Coordinators should plan to include the additional time missed during the additional Spring Break week in the remaining weeks of the semester once classes resume beginning March 23rd.  If you have questions or need additional assistance with this, please reach out to the appropriate Program Director.